Questions about your photos?

Can I still order after the deadline date?

Yes! The deadline date is just to ensure you the fastest shipping time. After this date, it may take you some additional time to receive your order. We hold the photos for ordering for two years from the date of the event. After two years have passed, the photos will be removed from our system permanently. If you have any additional questions or concerns, please do not hesitate to contact us again. Have a wonderful day!

Can I make copies of my prints or the images online?

GradImages™ owns the copyrights to all images taken by our photographers. Except as otherwise required by law, you may not reproduce, distribute, modify, retransmit, or publish any copyrighted material without the express written consent of the copyright owner, including, without limitation, print or electronic reproduction, publication or any display of photography. Purchase of a digital download will provide the purchaser with all rights to reproduce the photo in any way.

What is your return policy?

Our goal is 100% satisfaction. If you are unhappy with your printed pictures, please contact our Customer Service Department and we will be happy to work with you toward a resolution. If you simply want a refund, return your photos and/or products with a note stating that you do not want them and we will be glad to give you a full refund for the original purchase price. Please note that digital images and CDs are not refundable.

Still have questions?

Ordering graduation photos shouldn’t be anything like final exams. Fortunately, we’re here to help.

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