Can I order after my deadline date?

Can I split packages?

Will my printed photos look better than the proof I am looking at?

How does your money-back guarantee work?

My photos arrived damaged. What can I do?

What type of folder do you offer?

When will my photographs be delivered?

I did not receive my entire order. Where is the rest of it?

I received the wrong proof. What should I do?

Q. Can I order after my deadline date?
A. Yes, we accept late orders. All late orders may require additional processing time.

Q. Can packages be split between different poses?
A. No. Unfortunately, packages are preprogrammed into the system to produce all photos of a single image. This allows us to utilize automation to deliver the product to you in a quicker and more efficient manner.

Q. Will my printed photos look better than the proof I am looking at?
A. Yes, our photographs are high-resolution images produced through traditional photographic processes. Your finished photos will be lightened or darkened as necessary. Click here for an example.

Q. How does your money-back guarantee work?
A. Contact Customer Service by phone, fax, or e-mail (click here for contact information). Customer Service will give you instructions for returning your photos using the original mailer. Please include a note in the envelope as to why you are returning the photos. When we receive the returned photos we will issue you a refund check or credit your credit card account for the product amount plus tax.

Q. My photos arrived damaged. What can I do?
A. Please inform Customer Service through this e-mail service which photos arrived damaged and we will be glad to replace them. We apologize for the damaged photos you received. Although damage to packages during shipping occurs infrequently, we will provide extra reinforcement when shipping your reprints to ensure you will not be further inconvenienced.

Q. What type of folder do you offer?
A. Our folders are made of quality burgundy linen and the inside cover is embossed with a rich gold foil inset. Folders offer a terrific presentation for gift photos.

Q. When will my photographs be delivered?
A. If you order by the deadline your photos will be shipped out in 3-5 business days. Shipping for special products will vary. Refer to product descriptions for shipping times.

Q. I did not receive my entire order. Where is the rest of it?
A. Typically, all the photos you order should arrive together. In some cases different images will ship separately. If you did not receive all the images you ordered, please contact Customer Service to determine whether your images are shipping separately. Special products will ship separately. Please refer to the shipping times in the product descriptions.

Q. I received the wrong proof. What should I do?
A. Occasionally some circumstances can lead to a student being misidentified. If you received a wrong proof, please return the order form to: Grad Images, P.O. Box 1029, Fairfield, IA 52556. To help us correct the mistake, please include either a photograph of the student or a written physical description that might help identify the correct image and establish the proper sequence. If you send a photo, please state whether you want it returned to you. If you would prefer to email us an image of the student, please contact Customer Service.